Your privacy matters to us. This Privacy Policy explains exactly what personal data kalagarh collects from players in Bangladesh, how that data is used and protected, who it may be shared with, and what rights you have over your own information. We are committed to handling your data with transparency, integrity, and care.
When you register for a kalagarh account, use our games, place bets, or interact with our platform in any way, we collect certain categories of personal data. The scope of data collected depends on how you use kalagarh and which features you access. Below is a detailed breakdown of the data categories we process.
When you create a kalagarh account, we collect your full legal name, date of birth, email address, mobile phone number, and the username and password you choose. Where age or identity verification is required, we may additionally collect copies of government-issued identification documents such as your National Identity Card (NID) or passport, as well as selfie verification images where required by our compliance processes.
To process deposits and withdrawals, kalagarh collects transaction data including the payment method used (e.g., bKash, Nagad, Rocket, Upay, or bank transfer), the account number or mobile number associated with the payment method, the transaction amount in Bangladeshi Taka (BDT), and the date and time of each transaction. kalagarh does not store full payment credentials on its own servers; sensitive payment data is handled by our certified payment processing partners who maintain their own data security standards.
We automatically collect data about how you interact with the kalagarh platform, including pages visited, games played, bet amounts and outcomes, session duration, in-game navigation patterns, search queries on the platform, and feature usage frequency. This data helps us improve the platform experience, detect unusual activity, and tailor content to your preferences.
When you access kalagarh, we collect technical information about your device and connection, including your IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, time zone, and language settings. This information is used for platform security, fraud prevention, and ensuring optimal performance across devices.
If you contact kalagarh's support team via email or live chat, we retain records of those communications including the content of messages, timestamps, and any attachments or screenshots you provide. This data is used to resolve your enquiry, improve support quality, and maintain a record of the assistance we have provided to your account.
Where you make use of responsible gaming tools — such as setting deposit limits, activating a cooling-off period, or requesting self-exclusion — we retain records of these preferences and actions. This data is maintained specifically to honour your responsible gaming choices and is not used for marketing purposes.
Name, date of birth, NID or passport details collected at registration and during verification checks.
Transaction amounts in BDT, mobile money account references (bKash, Nagad, Rocket), and bank transfer references.
Games played, bets placed, session length, and platform navigation patterns used to improve your experience.
IP address, browser type, operating system, and device type collected automatically on each session.
kalagarh uses the personal data we collect for a range of clearly defined purposes. We do not sell your personal data to third parties, and we do not use it for any purpose that is incompatible with the purposes described in this Privacy Policy.
We use your registration data to create and maintain your kalagarh account, verify your identity, authenticate your login sessions, and communicate important account-related notices to you. This includes sending transaction confirmations, security alerts, and updates to these policies.
Your financial data is used to process deposits and withdrawals through your chosen payment method — whether bKash, Nagad, Rocket, Upay, or a bank transfer via Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, or another partner institution. We also use transaction data to detect and prevent payment fraud and to comply with anti-money laundering obligations.
Behavioural and usage data helps us understand which features are most valued by players in Bangladesh, identify areas of the platform that need improvement, and personalise your experience — for example, by surfacing game categories or betting markets that align with your past activity on kalagarh. Personalisation is always aimed at enhancing your experience; it does not involve sharing your data with third-party advertisers.
Technical and device data — including your IP address and session metadata — is used to monitor for suspicious account activity, prevent unauthorised access, detect the use of VPNs or proxy services to circumvent geographic restrictions, identify bot activity, and flag potentially fraudulent transactions for manual review. These security measures are applied continuously and automatically.
We use your account activity data and responsible gaming preferences to monitor for patterns that may indicate problem gambling behaviour, to enforce deposit limits and self-exclusion periods you have requested, and to provide targeted responsible gaming reminders where our monitoring systems identify elevated risk indicators.
kalagarh may be required to process and retain certain categories of your personal data in order to comply with applicable legal obligations — including anti-money laundering (AML) record-keeping requirements, responses to lawful data requests from competent authorities, and dispute resolution processes.
kalagarh processes your personal data on the following legal grounds, depending on the category of data and the purpose of processing:
| Processing Purpose | Legal Basis |
|---|---|
| Creating and managing your kalagarh account | Performance of a contract (account agreement between you and kalagarh) |
| Processing deposits and withdrawals | Performance of a contract; legal obligation (AML compliance) |
| Identity and age verification | Legal obligation; legitimate interest (platform integrity) |
| Security monitoring and fraud prevention | Legitimate interest (protecting players and the platform) |
| Responsible gaming monitoring and enforcement | Legal obligation; legitimate interest (player welfare) |
| Platform analytics and improvement | Legitimate interest (improving the kalagarh service) |
| Marketing communications (where opted in) | Consent (you may withdraw consent at any time) |
| Compliance with legal information requests | Legal obligation |
Where kalagarh relies on your consent as a legal basis — specifically for marketing communications — you may withdraw that consent at any time by contacting [email protected] or adjusting your notification preferences within your account settings. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.
kalagarh shares personal data only where it is strictly necessary for legitimate operational purposes or where required by law. The following categories of third parties may receive limited personal data under controlled, contractual conditions.
To facilitate deposits and withdrawals, kalagarh shares the minimum required transaction data with our payment processing partners, including bKash, Nagad, Rocket, Upay, and partner banks such as Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. These partners process payment data solely to execute the requested transaction and are contractually prohibited from using your data for their own marketing or analytics purposes.
kalagarh uses game software and live dealer studio technology supplied by third-party providers including Evolution Gaming, Pragmatic Play, Ezugi, Spribe, NetEnt, and Microgaming. These providers may receive anonymised session identifiers or game outcome data necessary to operate their platforms within the kalagarh environment. They do not receive your full personal profile or payment details.
Where enhanced identity verification is required — for example, to approve a large withdrawal or in response to an AML flag — kalagarh may engage a specialist identity verification service provider to validate documents you submit. These providers receive only the specific documents and data required to complete the verification process and retain data in accordance with their own certified privacy standards.
kalagarh may disclose personal data to competent legal or regulatory authorities where required by applicable law, including in response to a valid court order, formal law enforcement request, or regulatory investigation. In such cases, kalagarh will disclose only the minimum data legally required and, where permitted by law, will notify the affected player of the disclosure.
In the event that kalagarh undergoes a merger, acquisition, asset sale, or corporate restructuring, player personal data may be transferred to the acquiring or successor entity as part of that transaction. In such circumstances, kalagarh will take reasonable steps to ensure the receiving entity honours the data protection commitments made in this Privacy Policy and will notify affected players prior to any transfer where practicable.
kalagarh uses cookies and similar tracking technologies to operate the platform, maintain your session state, remember your preferences, and gather aggregate analytics about platform usage. A cookie is a small text file placed on your device when you visit a website. Cookies do not contain executable code and cannot read data from other applications on your device.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Maintain your login session, remember your cart/bet slip state, enable platform security checks | Session or up to 24 hours |
| Functional | Remember your language preference, display settings, and game volume levels | Up to 12 months |
| Analytics | Collect anonymised data about page visits, feature usage, and navigation paths to improve the platform | Up to 24 months |
| Security | Detect and prevent bot activity, fraud, and unauthorised access attempts | Session or up to 30 days |
You may configure your browser to refuse all cookies or to alert you when cookies are being set. However, please note that disabling essential cookies will prevent you from logging into your kalagarh account and using core platform features. Instructions for managing cookies are available in the help documentation of all major browsers including Chrome, Firefox, Safari, and Edge.
kalagarh does not use third-party advertising cookies or cross-site tracking pixels. Analytics cookies used on the platform collect only anonymised, aggregated data and cannot be used to identify you as an individual outside of the kalagarh platform environment.
kalagarh retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal or regulatory obligations. The following retention periods apply as a general guide.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal obligation; dispute resolution |
| Transaction and payment records | 7 years from transaction date | AML compliance; financial record-keeping |
| Identity verification documents | 5 years from submission | Regulatory compliance |
| Betting and gaming history | Duration of account + 3 years after closure | Dispute resolution; responsible gaming monitoring |
| Support communications | 3 years from last interaction | Quality assurance; dispute resolution |
| Analytics and usage data | 24 months (aggregated, anonymised) | Platform improvement |
| Self-exclusion records | Indefinite (or until exclusion period ends + 5 years) | Responsible gaming compliance |
Upon expiry of the applicable retention period, kalagarh will securely delete or anonymise your personal data. Where data must be retained to comply with a legal obligation but is no longer needed for its original purpose, it will be archived and access-restricted so that it is used only for compliance purposes.
kalagarh takes the security of your personal data seriously and implements a multi-layered set of technical and organisational measures designed to protect your information against unauthorised access, disclosure, alteration, or destruction.
All data transmitted between your device and kalagarh's servers is encrypted using industry-standard 256-bit SSL (Secure Sockets Layer) technology. This ensures that your personal data and payment information cannot be intercepted in transit.
Player data is stored on access-controlled servers with strict internal access policies. Only authorised kalagarh personnel with a documented operational need are permitted to access identifiable player data.
Automated systems continuously monitor account activity for anomalies consistent with unauthorised access, account takeover attempts, or payment fraud. Suspicious activity triggers immediate alerts and account review procedures.
All kalagarh staff who handle personal data receive regular training on data protection principles, secure data handling practices, and the procedures to follow in the event of a suspected data breach or security incident.
Despite these measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. kalagarh will notify affected players and relevant authorities without undue delay in the event of a data breach that is likely to result in a risk to player rights or interests, in accordance with applicable data protection obligations.
As a player on the kalagarh platform, you have a number of rights regarding the personal data we hold about you. kalagarh is committed to honouring these rights promptly and transparently. To exercise any of the rights described below, please contact us at .
You have the right to request a copy of the personal data kalagarh holds about you. We will provide a structured summary of your data in a clear and accessible format. Identity verification will be required before any data access request is fulfilled to ensure we release data only to the account holder.
If any personal data kalagarh holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain data — such as your email address or contact number — directly within your kalagarh account settings. For corrections to identity-related data, please contact [email protected] with supporting documentation.
You may request that kalagarh delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been processed unlawfully. Please note that certain data must be retained to comply with legal obligations — for example, transaction records required under AML regulations — and cannot be erased on request. We will inform you of any such limitations at the time of your request.
You may request that kalagarh restrict the processing of your personal data in certain circumstances — for example, while you contest the accuracy of data we hold, or while a complaint about kalagarh's use of your data is under investigation. During a restriction period, we will continue to store your data but will not actively process it for other purposes without your consent.
Where kalagarh processes your personal data by automated means on the basis of your consent or a contractual obligation, you have the right to receive that data in a structured, commonly used, and machine-readable format (such as CSV or JSON), or to request that we transmit it directly to another service provider where technically feasible.
You have the right to object to kalagarh's processing of your personal data where processing is carried out on the basis of our legitimate interests. If you object, we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests or where processing is necessary for the establishment, exercise, or defence of legal claims.
Where kalagarh processes your data on the basis of your consent — specifically for marketing communications — you may withdraw that consent at any time, without affecting the lawfulness of processing carried out prior to withdrawal. To opt out of marketing communications, contact [email protected] or adjust your preferences in your account settings.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way kalagarh processes your personal data, please contact our support team using the details below. Our English-speaking team is available 24 hours a day, 7 days a week on Bangladesh Standard Time (UTC+6), including on public holidays such as Eid, Victory Day, and Independence Day.
Send your data enquiry or privacy request to . Include your registered account username and a description of your request for fastest processing.
We acknowledge data rights requests within 5 business days and complete them within 30 calendar days. Complex requests may require an additional 30-day extension with prior notice.
If you suspect unauthorised access to your kalagarh account or a data security incident, contact [email protected] immediately. Security reports are prioritised and reviewed around the clock.
For responsible gaming tools including self-exclusion and deposit limits, visit our Responsible Gaming page or contact support directly at any time.
kalagarh reserves the right to update this Privacy Policy at any time. When material changes are made, we will revise the effective date at the top of this page and, where appropriate, notify registered players by email. Your continued use of the kalagarh platform after the revised policy has been published constitutes your acceptance of the updated terms. We recommend reviewing this page periodically to stay informed of how we protect your data.
This Privacy Policy should be read in conjunction with the kalagarh Terms & Conditions and Responsible Gaming policy, which together govern your relationship with the kalagarh platform.
Now that you understand how kalagarh protects your privacy, explore everything our platform has to offer — cricket betting markets, live casino tables, slots, and instant games designed for players across Bangladesh.
18+ only. Gambling involves financial risk. Please play responsibly. kalagarh is an entertainment platform serving the Bangladesh market.